Unlocking Success: The Outcomes of Workplace English Training for Barangay Secretaries in a Local Government of Southern Philippines

Abstract

This study examined the outcomes of workplace English training programs on barangay secretaries in Malaybalay City, Bukidnon, Philippines. Barangay secretaries play a vital role in local governance, and proficiency in workplace English can significantly enhance their ability to perform their duties effectively. The research explores how these training programs contribute to improved communication, efficiency, and overall success in serving their communities. The study utilized a descriptive research method, particularly the evaluative research design, to describe the implementation and outcomes of the workplace English training program. The researchers collected the annual reports of the extension project for the past three years and consolidated the evaluation reports of the training. Six participants voluntarily participated in an online and face- to-face interview to describe the training outcomes gained by the program’s recipients. Findings revealed that the Workplace English Training for barangay secretaries in the Local Government Unit of Malaybalay City conducted by the Language and Letters Department of Bukidnon State University has improved the Barangay Secretaries’ service delivery to their respective community. It has enhanced communication skills in the workplace, enabling more effective interaction with constituents and government officials. It has increased confidence and efficiency in completing tasks requiring English language skills, such as writing reports, memoranda, resolutions, and other documents.